GM Online — Help & FAQ

Need help or hit a bug? Email Contact@gmonline.ai with what happened (and a screenshot if you can). We read every message.

Getting started

What is GM Online?

It's an AI Game Master that runs personalized, voice-narrated tabletop-style adventures — any genre you like — solo or with friends.

How do I play?

Sign in, pick an adventure type, create a hero in Session 0, then just type or tap the mic to say what you do. The Loremaster narrates the rest.

Do I need an account?

Yes — sign in with email, Microsoft, or Google. Your characters and progress are saved to your account.

Characters & campaigns

Do my characters carry over?

Yes. Heroes you create are saved to your roster with their gear, level, and loot, and you can bring them into new campaigns. Refreshing resumes your current adventure.

Can I bring a character into a friend's game?

Yes — open their invite link and choose a hero to join with. Heroes must match the campaign's setting/timeline and be near the party's level (so no future tech in a medieval game).

How many players per party?

Up to five.

Subscription & billing

How much does it cost?

Your free intro is currently 5 free game turns (a "turn" is one action you take that the Loremaster narrates — Session 0 character creation doesn't count). After that, GM Online is $9.99/month. The price, billing period, and renewal terms are shown at checkout before you pay, and the subscription renews monthly until you cancel.

How do I cancel?

Click the Subscription button in the top bar (on mobile it's under the menu) — it opens your secure billing portal where you can cancel in two clicks. No phone calls, no hoops. Access continues until the end of your paid period. If you can't reach the portal for any reason, email Contact@gmonline.ai and we'll cancel for you.

What about refunds?

Cancelling stops all future charges, and you keep access through the period you've paid for. Billing errors and duplicate charges are always refunded in full — and if you were charged after trying to cancel, we refund that renewal too. Email Contact@gmonline.ai with "Refund" in the subject; we respond within 1–2 business days. Our full Refund & Cancellation Policy will be posted here at launch.

Are there any other charges?

One optional one-time purchase: reviving after your party falls — it restores all fallen heroes in your campaign to full health. The exact price is shown on the revive screen before you pay — nothing is ever charged without the amount on screen first. There is no virtual currency for sale and no loot boxes.

If I cancel, do I lose my characters?

No. Your heroes, campaigns, and story history stay saved to your account — cancelling only pauses your ability to play. Resubscribe next month or next year and pick up right where you left off. (And in a group campaign, each player's own subscription covers their own turns — one player lapsing doesn't delete the party's campaign.)

Is my payment secure?

Yes — payments are handled by Stripe. We never see or store your card details.

Your data

Can I get a copy of my data — or delete my account?

Both are self-service in ⚙️ Settings: My data — Download gives you a file with everything we store about you, and Delete account permanently erases your account, characters, campaigns, and sign-in — and cancels any subscription first. You can also email us to do either.

Content & age

Is it family-friendly?

Content is matched to an age rating on your account, and in a group it's set to the youngest player's rating. Romance fades to black; no hate or harassment.

Is there an age requirement?

You must be 13+ (under 18 with a parent's permission). See our Terms and Privacy Policy.

Troubleshooting

The screen looks stuck or out of date.

Do a hard refresh (Ctrl+F5, or Cmd+Shift+R on Mac), or open a fresh tab. That loads the latest version.

An image looks generic or didn't change.

Scene art generates in the background and swaps in shortly; the instant image matches your genre in the meantime.

The Loremaster didn't respond.

Try the action again. If it keeps happening, email support with the last thing you typed.

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